College Policies

1. Minimum Attendance Requirement

Students are required to attend a minimum of 80% of all scheduled classes in each module and each term. Attendance is recorded electronically at every session by the class tutor using the College's attendance management system.

2. Monitoring and Warning Stages

• Students whose attendance falls below 85% in any four-week period will receive an informal reminder from their personal tutor.
• Students whose attendance falls below 80% will receive a formal written attendance warning, placed on their student file.
• Students whose attendance falls below 70% will be placed on an Attendance Improvement Plan (AIP) and required to meet with the Academic Manager within five working days.
• Students whose attendance falls below 60% without authorisation may have their enrolment suspended pending a formal review.

3. VITEM IV Visa Compliance

For international students studying on a VITEM IV student visa, attendance is a condition of visa compliance and of the College's continued duty to provide a Carta de Aceite. Persistent unauthorised absence is a breach of visa conditions. Where a student's attendance is below the required threshold and no authorised reason exists, the College is required to:

• Issue a final written warning stating the risk to enrolment and visa status.
• Where there is no improvement within ten working days, revoke the student's enrolment and notify the Polícia Federal, which may result in visa cancellation.

4. Reporting Absences

Absences must be reported to the College before the session starts, or as soon as practicable, by emailing askcic@cicbrazil.com or messaging on WhatsApp. Absences reported in advance without a valid reason are recorded as unauthorised. Unauthorised absences count toward the attendance threshold.

5. Authorised Absences

• Medical absences supported by a valid doctor's certificate issued within 48 hours of the absence will be recorded as authorised and excluded from the attendance calculation, up to a maximum of eight sessions per term.
• Bereavement of an immediate family member (parent, sibling, spouse or child): up to five sessions per bereavement, with supporting evidence where available.
• Jury service or mandatory legal proceedings with official documentation.
• Religious observance, where the College has been notified at least seven days in advance.

6. Leave of Absence

Students requiring an extended absence of more than five consecutive days for medical or compassionate reasons must apply in writing to the Academic Manager before the absence begins. Leave of absence is granted at the sole discretion of the Principal and will not be granted retrospectively. Leave of absence does not suspend the VITEM IV visa obligation unless confirmed in writing by the College.

7. Consequences

Failure to meet attendance requirements may result in: a written warning, an Attendance Improvement Plan, suspension from assessments, withholding of certificates, revocation of enrolment, or notification of the Polícia Federal. These actions are not mutually exclusive and may be applied cumulatively.

1. Assessment Structure

Every level of every programme at C.I.C. includes two assessed components:

• A final knowledge test of 50 questions, accounting for 40% of the final grade for that level.
• A final project or capstone, accounting for 60% of the final grade for that level.

The minimum passing grade for each level is 70% overall. Both components must be passed independently. Passing the knowledge test alone but failing the project, or vice versa, constitutes a failure of the level overall.

2. Examination Conduct

• All examinations and knowledge tests are conducted under supervised conditions, either in person at the College or via an authorised online proctoring tool.
• Mobile phones, smart watches, unauthorised notes and electronic devices are prohibited in the examination room, unless the assessment tool itself requires a device.
• Students must arrive at least ten minutes before the scheduled start of any in-person examination.
• Latecomers arriving more than fifteen minutes after the start will not be admitted and will be recorded as absent.

3. Academic Integrity

The College takes academic integrity extremely seriously. The following are prohibited in all assessed work:

• Plagiarism: submitting another person's work or ideas as your own without proper acknowledgement.
• Cheating: using unauthorised materials or assistance during an examination or assessment.
• Collusion: working with another student to produce what is submitted as individual work, without authorisation.
• Contract cheating: submitting work produced in whole or in part by a third party, whether paid or unpaid.
• Impersonation: taking an assessment on behalf of another student, or allowing another student to take an assessment on your behalf.
• Fabrication: inventing or falsifying data, sources, references or results.

A first breach of academic integrity will result in a grade of zero for the component concerned and a written warning. A second breach will result in removal from the programme with no refund.

4. Absence from Assessment

• Students absent from a scheduled assessment without prior authorisation will receive a grade of zero for that component.
• Students who provide a valid medical certificate within 48 hours of a missed assessment will be offered one resit opportunity within 30 days, at no additional charge.
• No resit will be offered for absence due to personal matters that were foreseeable and not reported in advance.

5. Resit Policy

• Students who fail a level assessment may resit the relevant component once, at no additional charge, within 30 days of receiving their results.
• A second failure of the same level requires the student to re-enrol in that level at the standard fee.
• There is no limit on the number of levels that may be resit, provided fees are paid and attendance requirements are met.

6. Results, Certificates and Transcripts

• Assessment results are communicated to students within ten working days of the examination or submission date.
• Certificates of completion for each level are issued within 30 days of the successful completion of all requirements for that level, provided the student has met all attendance obligations and has no outstanding financial balance.
• Academic transcripts are available on request at any time after completion.

7. Special Assessment Arrangements

Students with documented disabilities, learning difficulties or medical conditions affecting their ability to complete assessments under standard conditions may apply for reasonable adjustments. Applications must be submitted in writing to the Academic Manager at least two weeks before the assessment date, accompanied by appropriate supporting documentation from a qualified medical or educational professional.

1. Commitment

C.I.C. Crownhill International College is fully committed to providing a learning and working environment that is free from all forms of discrimination, harassment, bullying and victimisation. We treat every student, member of staff, agent, visitor and partner with dignity, fairness and respect.

This commitment applies regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, ethnicity, national origin, religion or belief, sex, sexual orientation, socioeconomic background, language background, immigration status or any other personal characteristic.

2. Forms of Prohibited Conduct

• Direct discrimination: treating a person less favourably than another because of a protected characteristic.
• Indirect discrimination: applying a provision, criterion or practice that disadvantages persons sharing a protected characteristic, where this cannot be objectively justified.
• Harassment: any unwanted conduct related to a protected characteristic that violates a person's dignity, or creates an intimidating, hostile, degrading, humiliating or offensive environment for them.
• Sexual harassment: any unwanted conduct of a sexual nature that has the purpose or effect of violating a person's dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment.
• Victimisation: treating a person less favourably because they have made a complaint, supported a complaint, or given evidence in relation to a complaint, of discrimination or harassment.
• Bullying: repeated behaviour intended to hurt, intimidate, undermine or humiliate an individual or group, whether in person, online or in written communications.

3. Positive Action and Reasonable Adjustments

Where a student or prospective student has a disability or a protected characteristic that places them at a disadvantage, the College will consider what reasonable adjustments can be made to remove or reduce that disadvantage, in teaching, learning, assessment and access to College facilities. Students should disclose relevant conditions to the Academic Manager as early as possible.

4. Reporting

Any student, member of staff or partner who believes they have experienced or witnessed discrimination, harassment or bullying may report it by:

• Speaking directly to the Academic Manager or Principal.
• Emailing askcic@cicbrazil.com marked Private and Confidential.
• Submitting a written report to the College address.

All reports are treated with the utmost confidentiality. The identity of the complainant will not be disclosed without their consent, except where disclosure is necessary to investigate the complaint or is required by law.

5. Investigation and Outcome

All reports of discrimination or harassment will be investigated promptly, impartially and confidentially by the Principal or a designated senior staff member who had no prior involvement in the matter. Where discrimination, harassment or bullying is found to have occurred, appropriate action will be taken, including formal disciplinary procedures up to and including removal from the College.

6. No Retaliation

Any student or member of staff who retaliates against a person who has made a good-faith complaint under this policy will themselves be subject to disciplinary action. Victimisation is a serious breach of this policy and may result in expulsion or termination of employment.

1. Scope

This policy applies to all documents submitted to the College by applicants, students and agents, whether for the purposes of application, enrolment, visa support, accommodation, financial assessment or any other purpose. Documents covered include but are not limited to: passports, national identity documents, academic transcripts and certificates, bank statements, employment letters, reference letters, police certificates, medical certificates, sponsorship letters and any immigration document.

2. Requirement for Genuine Documents

All documents submitted to the College must be genuine, current, accurate and complete. The College accepts original documents or certified true copies. Scan copies and photographs of documents are accepted for initial assessment but originals or certified copies must be presented in person at enrolment or within the timescale specified in the conditional offer letter.

3. Verification Procedures

The College reserves the right to verify the authenticity of any document submitted, at any stage of the application, enrolment or study process. Verification methods may include:

• Direct contact with the issuing institution, employer or authority.
• Use of third-party document verification services.
• Cross-referencing with immigration records held by the Polícia Federal.
• Requesting additional certified copies or apostilles.

4. Consequences of Forgery or Misrepresentation

The submission of a forged, falsified, altered or misleading document, or the misrepresentation of any material fact in an application or enrolment form, constitutes a serious breach of College policy and may constitute a criminal offence under Brazilian law. The consequences include:

• Immediate withdrawal of any offer of enrolment or conditional offer.
• Immediate cancellation of enrolment and revocation of any Carta de Aceite issued.
• Notification to the Polícia Federal and, where applicable, to the relevant embassy or consulate.
• Referral to Brazilian federal law enforcement authorities where criminal liability may arise.
• Permanent exclusion from the College with no right of re-application.
• No refund of any fees paid.

5. Agent Responsibilities

Authorised education agents are personally and jointly responsible for ensuring that all documents submitted to the College on behalf of students are genuine. Any agent found to have submitted or knowingly facilitated the submission of forged documents will have their agency agreement terminated immediately, forfeit all outstanding commission, and be reported to the relevant professional body and authorities. The College will pursue all available legal remedies.

6. Discovery After Enrolment

If document forgery or misrepresentation is discovered after a student has enrolled, the College will revoke enrolment and the Carta de Aceite regardless of how long the student has been enrolled or how much of the programme they have completed. No refund of fees will be made. The Polícia Federal will be notified.

1. Purpose

This policy sets out the circumstances in which C.I.C. Crownhill International College may revoke a student's enrolment and, where applicable, their Carta de Aceite, which is the document that supports the VITEM IV student visa. Revocation of the Carta de Aceite may lead to visa cancellation by the Polícia Federal.

2. Grounds for Revocation

The College may revoke a student's enrolment and Carta de Aceite in any of the following circumstances:

• Attendance: persistent unauthorised absence below the 80% minimum requirement, after a formal warning and an Attendance Improvement Plan have been issued.
• Document forgery: submission of forged, falsified or misleading documents, at any stage.
• Financial default: non-payment of tuition fees by the agreed due date, where no approved payment plan is in place, after a formal payment reminder has been issued with a ten working day cure period.
• Serious or persistent misconduct, as defined in the Misconduct and Disciplinary Policy.
• Breach of visa conditions: the College becomes aware that the student is working in Brazil without the right to work, or is otherwise in breach of their visa conditions.
• Misrepresentation: discovery that the student provided materially false or misleading information in their application or enrolment process.
• Withdrawal without notice: the student ceases to attend without submitting a formal withdrawal notice and cannot be contacted within ten working days.

3. Revocation Process

Before revoking enrolment, the College will:

• Issue a written notice to the student's registered email address stating the specific grounds for proposed revocation.
• Allow the student seven calendar days from the date of the notice to respond in writing.
• Offer the student the opportunity to attend a meeting with the Principal and a person of their choosing as a support.
• Issue a final written decision within five working days of the response deadline or the meeting, whichever is later.

In cases of serious misconduct, document forgery or immediate risk to the welfare of other students or staff, the College may suspend the student immediately and conduct the process while the student is on suspension.

4. Immigration Notification

Where enrolment and the Carta de Aceite are revoked, the College is required by Brazilian law to notify the Polícia Federal. Students should be aware that notification may result in the cancellation of their VITEM IV visa and an obligation to leave Brazil.

5. Financial Consequences

Where revocation is due to student misconduct, misrepresentation or document forgery, no refund of fees will be made. Where revocation is due to circumstances genuinely outside the student's control, the Refund Policy will apply.

6. Right of Appeal

A student may appeal a revocation decision by submitting a written appeal to the Principal within five working days of receiving the final decision letter. The appeal must state the grounds for appeal and include any supporting evidence. The Principal will appoint an independent senior staff member to review the appeal. The reviewer's decision is final and will be communicated within ten working days of receipt of the appeal.

1. Scope

This policy covers all work placements, internship arrangements, J-1 Exchange Visitor Programme placements and any other work-abroad opportunity facilitated by or through C.I.C. Crownhill International College, whether as part of a programme or after graduation.

2. Eligibility

Students must have completed or be on track to complete at least one level of a CIC programme to be eligible for placement support. Additional eligibility requirements apply to specific routes:

• J-1 Exchange Visitor Programme (USA): the student must meet the requirements of the approved J-1 sponsor, which typically include English proficiency, programme completion and no criminal record.
• International Experience Canada (IEC) and Co-op: the student must meet the age, language and education requirements of the specific IEC category.
• Australian Training Visa (Subclass 407): the student must have a training position confirmed with an approved sponsor before applying.
• UK Graduate Route: available only to students who have completed a qualifying UK degree through the CIC University Pathway and are sponsored by an approved UK university.
• German internships (IAESTE and graduate routes): the student must have relevant qualifications in engineering, technology or business.

3. No Guarantee of Placement

The College does not guarantee a placement in any particular country, sector, employer, visa category or role. Placement outcomes depend on the student's eligibility, the availability of sponsors or employers, the student's English proficiency, the immigration rules of the destination country at the time of application, and market conditions. Placement visa approval is at the sole discretion of the destination country's immigration authority.

4. Student Responsibilities

• Attend all preparation sessions, document workshops and advisory meetings as required.
• Submit accurate, honest and complete information in all placement applications.
• Comply with all visa conditions, sponsor agreements and employer contracts.
• Notify the College immediately of any change in immigration status, placement circumstances or employment conditions.
• Behave professionally at all times in the destination country in a manner that reflects well on the College.

5. What the College Provides

• One-to-one advisory sessions to identify suitable routes and assess eligibility.
• Visa document preparation support up to the point of submitting the visa application.
• Introduction to approved sponsors and employer networks where available.
• Pre-departure briefings covering employment rights, cultural expectations and safety.
• Post-arrival check-in support where agreed in advance.

6. Withdrawal from Confirmed Placement

Students who withdraw from a confirmed placement without prior written agreement from the College and the sponsor, and without a valid reason, will be permanently excluded from further placement support services. The College reserves the right to inform the sponsor of the circumstances of the withdrawal.

1. Commitment

C.I.C. Crownhill International College is committed to the safeguarding and welfare of all its students, regardless of age, background or circumstances. We recognise that the welfare of students is paramount and that all students, including adults, have the right to be protected from abuse, exploitation and harm.

2. Designated Safeguarding Lead

The Designated Safeguarding Lead (DSL) is the College Principal. All safeguarding concerns must be reported to the DSL at askcic@cicbrazil.com or in person. In the absence of the Principal, the Academic Manager acts as the Deputy DSL.

3. Scope of Safeguarding

Safeguarding concerns include but are not limited to:

• Physical, emotional, sexual or financial abuse of any student.
• Neglect or exploitation.
• Domestic violence affecting a student's ability to study safely.
• Trafficking or modern slavery.
• Female genital mutilation (FGM): the College is required to report known cases to the relevant authority.
• Any situation in which a student appears to be at risk of harm to themselves or others.

4. Students Under 18

Where a student under the age of 18 is enrolled, the College will apply enhanced safeguarding procedures, including a requirement for a parent or legal guardian to provide written consent for enrolment, a welfare check within the first week of study, and more frequent monitoring of attendance and wellbeing.

5. Prevent Duty

The College has a duty to protect students from being drawn into terrorism, violent extremism or radicalisation. Staff are trained to identify and respond to the signs of radicalisation or exposure to extremist ideology. Any concern must be reported to the DSL, who will take appropriate action in accordance with Brazilian federal law and UK government guidance where applicable.

6. Reporting

Any safeguarding concern, however minor it may seem, must be reported to the DSL immediately. Staff must not investigate concerns themselves but must report them to the DSL, who will decide whether referral to an external authority is required. The DSL will act in the best interests of the student at all times.

7. Record Keeping and Confidentiality

All safeguarding incidents and concerns are recorded securely and retained for a minimum of seven years. Safeguarding records are handled in strict confidence. The College will only disclose information to external authorities where this is required by law or where it is necessary to protect the student or others from harm.

1. Commitment

The College is committed to resolving all complaints and appeals fairly, consistently, promptly and without fear of retaliation. Every student, agent and partner has the right to raise a concern, make a complaint or appeal a decision. Raising a complaint will not disadvantage the complainant in any way.

2. Informal Resolution (Stage 1)

In the first instance, students are encouraged to raise concerns informally with their class tutor or personal tutor. Most concerns can be resolved quickly at this stage without the need for a formal complaint. The tutor will aim to resolve the concern within five working days and confirm the outcome verbally or in writing.

3. Formal Complaint (Stage 2)

If a concern is not resolved informally, or if the nature of the complaint makes informal resolution inappropriate, the student may submit a formal written complaint to the Principal at askcic@cicbrazil.com. The formal complaint must:

• Be submitted within 20 working days of the incident or event giving rise to the complaint.
• Clearly state the nature of the complaint and the events that gave rise to it.
• Identify the persons involved, with dates and supporting evidence where available.
• State the outcome the student is seeking.

The Principal will acknowledge receipt within three working days and will aim to provide a full written response within 15 working days. Where a complaint is complex or requires investigation, the Principal may extend this period by a further ten working days, with notice to the complainant.

4. Independent Appeal (Stage 3)

A student who is not satisfied with the outcome of a formal complaint may submit a written appeal to an independent reviewer appointed by the College Board. The appeal must be submitted within ten working days of receiving the Stage 2 decision. The independent reviewer will review all evidence and communicate a decision within 15 working days. The independent reviewer's decision is final.

5. Complaints about Specific Decisions

Appeals against specific academic or administrative decisions (such as examination results, attendance records or disciplinary outcomes) follow the appeal procedures set out in the relevant policy. Students should refer to the relevant policy for the applicable timescales and procedure.

6. Record Keeping

All formal complaints, their investigation and outcomes are recorded confidentially and retained for five years. Records are reviewed annually by the Principal to identify patterns and inform quality improvements.

1. Application Fee

There is no application fee to apply to C.I.C. Crownhill International College. Applications are free of charge.

2. Tuition Deposit

On acceptance of an offer of enrolment, students are required to pay a 50% tuition deposit to secure their place and trigger the issuance of visa support documents. The deposit is:

• Fully refundable if the student's VITEM IV visa application is refused by the Brazilian Embassy, provided the student submits a copy of the visa refusal letter within 30 days of the refusal date.
• Fully refundable if the College cancels the intake due to circumstances beyond the College's control.
• Non-refundable if the student withdraws after the visa documents have been issued, changes their mind, accepts a place at another institution, or fails to obtain their visa due to their own failure to follow the application process correctly.

3. Balance of Tuition Fees

• Withdrawal before the programme starts: the deposit is non-refundable; any balance paid in advance will be refunded in full.
• Withdrawal within the first two weeks of study: 70% of the total term fee paid will be refunded (excluding the deposit).
• Withdrawal after two weeks but before the end of the first month: 40% of the total term fee paid will be refunded.
• Withdrawal after the first month: no refund of fees for that term is payable.

4. Refunds Where Enrolment is Revoked by the College

• Where revocation is due to student misconduct, document forgery or misrepresentation: no refund.
• Where revocation is due to circumstances genuinely outside the student's control (for example, a serious medical condition supported by a specialist's certificate): a pro-rata refund of the unused portion of the term fee paid, less an administrative fee of USD 150.

5. Processing of Refunds

All approved refunds are processed within 30 working days of the date on which the College receives the complete refund request and all required supporting documentation. Refunds are made by the same method as the original payment, or by bank transfer where this is not possible. The student is responsible for any bank transfer charges.

6. Requesting a Refund

Refund requests must be submitted in writing to askcic@cicbrazil.com with the subject line Refund Request, the student's full name, student ID and a clear statement of the reason for the request. Supporting documentation must be attached.

1. Scope

This policy applies to all students of C.I.C. Crownhill International College, enrolled in any programme, level or delivery mode. It also applies to conduct at College-related events and activities outside the College premises.

2. Expected Standards of Conduct

• Attend all classes regularly, punctually and prepared.
• Treat all staff, fellow students, visitors and College property with respect.
• Comply with all College policies, rules and procedures.
• Comply with the conditions of your VITEM IV student visa at all times.
• Submit all assessed work honestly and in your own name.
• Act professionally in all College-related settings, including online.
• Maintain confidentiality in respect of other students' personal information.

3. Minor Misconduct

Examples of minor misconduct include persistent lateness, low-level disruption to class, failure to submit coursework without a valid reason, and minor breaches of College rules. Minor misconduct is addressed through:

• An informal verbal conversation with the class tutor, recorded in the student's file.
• A written warning from the Academic Manager if the behaviour continues or recurs.

4. Serious Misconduct

Examples of serious misconduct include persistent breach of attendance or conduct requirements, academic dishonesty, harassment, discrimination or bullying of any person, damage to College property, conduct that brings the College into disrepute, and breach of visa conditions. Serious misconduct may result in:

• Immediate suspension pending investigation.
• A formal hearing with the Principal.
• A final written warning placed permanently on the student's file.
• Removal from specific classes or activities.
• Revocation of enrolment.

5. Gross Misconduct

The following constitute gross misconduct and may result in immediate expulsion without prior warning:

• Physical assault or threatening or violent behaviour toward any person.
• Submission of forged or falsified documents.
• Sexual harassment or sexual assault.
• Criminal conviction for an offence relevant to the College community.
• Any act that causes or risks causing serious harm to another person.
• Any act of terrorism, extremism or radicalisation.

6. Disciplinary Procedure

Where a formal disciplinary matter arises, the following procedure applies:

• The student is notified in writing of the alleged misconduct and given at least five working days' notice of a disciplinary hearing.
• The student may bring a support person of their choosing to the hearing.
• The Principal chairs the hearing, reviews the evidence and makes a decision.
• The decision and any sanction are communicated in writing within three working days.
• The student has the right to appeal under the Complaints and Appeals Policy.

7. Immigration Implications

Where misconduct leads to suspension or expulsion, the provisions of the Enrolment and Visa Revocation Policy apply.

1. Purpose

Conditional enrolment allows a student to begin their programme while one or more conditions remain outstanding. The purpose is to allow students to start their studies without delay while completing the necessary administrative or financial requirements.

2. Types of Condition

• Document conditions: submission of original or certified copies of academic certificates, passport, bank statement or other documents specified in the offer letter.
• Financial conditions: payment of the deposit or first instalment, or provision of a payment guarantee.
• English language conditions: achieving a specified minimum English language level, where the student has enrolled at a level above their assessed current proficiency.
• Immigration conditions: confirmation that the student's visa application has been submitted, where this is required before enrolment is confirmed.

3. Timescales

Conditions are set out in the student's conditional offer letter and must be satisfied by the date specified in that letter. Where no specific date is given, conditions must be satisfied within four weeks of the programme start date.

4. Monitoring

The Admissions team monitors the satisfaction of conditions throughout the first four weeks of study. Students who have not satisfied conditions by the specified deadline will receive a written conditional notice suspending their access to assessed activities until conditions are met.

5. Visa Documents Under Conditional Enrolment

A conditional Carta de Aceite will be issued to support the initial visa application. Full confirmation of enrolment and issue of the final Carta de Aceite is conditional on all conditions being satisfied within the agreed timescale.

6. Failure to Satisfy Conditions

Students who fail to satisfy conditions within the agreed timescale may have their enrolment cancelled. The Refund Policy will apply, except where the failure is due to misrepresentation, in which case no refund will be made.

1. Commitment

C.I.C. Crownhill International College has a zero-tolerance approach to bribery and corruption in all its forms. This policy applies to all staff, students, agents, contractors and any other person acting on behalf of the College. It reflects the College's obligations under Brazilian anti-corruption law (Lei 12.846/2013, the Clean Company Act) and, where applicable, the UK Bribery Act 2010.

2. What is Bribery

Bribery is the offering, promising, giving, accepting or soliciting of an advantage as an inducement for action that is improper or illegal, or as a reward for such action. Corruption is the misuse of entrusted power for private gain. Both are illegal and unethical.

3. Prohibited Conduct

• Offering, promising or giving a bribe to any person, whether in the public or private sector, to obtain or retain business or any advantage for the College.
• Accepting or soliciting a bribe or corrupt payment in connection with your role at or with the College.
• Facilitating tax evasion, whether in Brazil or in any other jurisdiction.
• Making or receiving improper payments or gifts in connection with student recruitment, assessment outcomes, visa processing or any other College activity.

4. Gifts and Hospitality

Staff and agents must not accept any gift, hospitality or benefit from students, applicants, suppliers or partners that could reasonably be seen as influencing a decision or creating a conflict of interest. Small, genuinely promotional gifts of modest value (under USD 50 equivalent) are acceptable. Any gift above this value, or any offer that could create a conflict of interest, must be declared to the Principal immediately.

5. Agent Payments

Commission payments to authorised education agents are made strictly in accordance with the signed agency agreement and are based solely on bona fide enrolled students. No payment will be made to any agent in connection with a student who has provided fraudulent documents or misrepresented their circumstances.

6. Reporting

Any concern about a possible breach of this policy should be reported to the Principal at askcic@cicbrazil.com. All reports will be treated confidentially and investigated promptly. No person who reports a genuine concern in good faith will suffer any detriment as a result.

7. Consequences

Breach of this policy by staff will result in disciplinary action up to and including termination of employment, and may be referred to law enforcement. Breach by a student will result in expulsion and may be referred to law enforcement. Breach by an agent will result in immediate termination of the agency agreement.

1. Commitment

C.I.C. Crownhill International College is committed to providing and maintaining a safe, healthy and supportive learning and working environment for all students, staff and visitors. The College complies with all applicable Brazilian health and safety legislation, including Law 6.514/1977 and Regulatory Standards (Normas Regulamentadoras) issued by the Ministry of Labour.

2. Responsibilities

• The Principal is responsible for the overall implementation and effectiveness of this policy.
• All staff are responsible for ensuring that their teaching and working practices comply with health and safety requirements and for reporting any hazard, incident or near-miss promptly.
• Students are responsible for following health and safety instructions, using facilities safely and reporting any hazard, accident or unsafe condition to a member of staff immediately.

3. Risk Assessment

The College carries out regular risk assessments of its premises, facilities and activities. Risk assessments are reviewed at least annually and whenever there is a material change to activities, premises or equipment. Copies of current risk assessments are available on request from the Principal.

4. Emergency Procedures

• Fire evacuation routes and assembly points are posted in all teaching areas and corridors at Floripa Shopping, Level 6.
• Fire drills are conducted at least once per academic term.
• First aid facilities are available at Floripa Shopping in accordance with the building's health and safety arrangements.
• In the event of a medical emergency, call 192 (SAMU, Brazil's emergency medical service) or 193 (Fire Brigade) immediately and notify the College Principal.

5. Accident and Incident Reporting

All accidents, incidents and near-misses occurring in connection with College activities must be reported to the Principal as soon as possible. Significant accidents will be recorded in the College's incident log and, where required by Brazilian law, reported to the relevant authority.

6. Mental Health and Wellbeing

The College recognises that student wellbeing extends to mental health. Students who are experiencing mental health difficulties, stress or personal crises are encouraged to speak with their personal tutor or the Principal. The College will make appropriate referrals to external support services where needed and will treat all such matters with complete confidentiality.

7. Infectious Disease

Students who have a notifiable infectious disease, or who have been in close contact with a confirmed case, must inform the Principal and must not attend the College until they have been cleared to do so by a medical professional. The College will follow the guidance of the Brazilian Ministry of Health at all times.

1. Scope

This policy applies to all use of C.I.C. Crownhill International College IT systems, including the student portal (learn.cicbrazil.com), College-provided devices, College Wi-Fi, and any technology used for assessment or delivery of College programmes. It applies to all students, staff and authorised third parties.

2. Acceptable Use

• IT systems may be used for studying, completing assessments, accessing learning materials, communicating with tutors and the College, and for lawful personal use that does not interfere with the College's systems.
• Users must keep their login credentials secure and must not share passwords with any other person.
• Users must ensure that any personal device used to access College systems is protected with up-to-date anti-virus software and a secure operating system.

3. Prohibited Use

The following uses of College IT systems are strictly prohibited:

• Accessing, downloading, storing or distributing illegal, offensive, discriminatory, violent or sexually explicit material.
• Attempting to gain unauthorised access to any IT system, including systems belonging to third parties.
• Installing malware, viruses or any software designed to disrupt, damage or gain unauthorised access to systems.
• Using College systems for commercial activity, gambling or any purpose that could expose the College to legal liability.
• Sharing copyrighted material in breach of intellectual property law.
• Using College systems to send spam, unsolicited communications or phishing messages.
• Attempting to circumvent or disable security measures on any system.

4. Privacy and Monitoring

Students and staff should be aware that use of College IT systems may be monitored for the purposes of network security, legal compliance and safeguarding. Monitoring will be carried out in accordance with the College's Privacy Policy and applicable Brazilian law. The College will not access the content of personal communications except where required by law or where there is reasonable evidence of a serious breach of this policy.

5. Artificial Intelligence Tools

Students may use AI writing, coding and research tools for learning purposes but must disclose their use in any assessed work where required by the tutor. Submitting AI-generated content as your own original work without disclosure is a breach of the College's Academic Integrity Policy and will be treated as academic dishonesty.

6. Consequences of Breach

Breach of this policy will result in disciplinary action in accordance with the Misconduct and Disciplinary Policy. In serious cases, breach may result in suspension or removal of access to College systems, expulsion, and referral to law enforcement authorities.

1. Purpose

This policy sets out the periods for which C.I.C. Crownhill International College retains different categories of records and the procedures for the secure deletion or anonymisation of records at the end of their retention period. This policy forms part of the College's compliance with the Brazilian LGPD and other applicable data protection law.

2. Retention Schedules

• Student academic records (enrolment, attendance, assessment results, transcripts, certificates): 7 years after the student's departure or graduation.
• Student immigration and visa documents (Carta de Aceite, CRNM reference, visa copies): 5 years after the student's visa expiry date.
• Financial records (invoices, receipts, payment records): 5 years, as required by Brazilian tax law (Lei 9.430/1996).
• Payroll and employment records: 5 years after the end of employment.
• Unsuccessful application records: 12 months from the date of decision.
• Safeguarding records: minimum 7 years from the date of the record, or longer where required by law or professional guidance.
• Disciplinary and misconduct records: 5 years from the date of resolution, except in cases of gross misconduct where records are retained indefinitely.
• Marketing consent records: until consent is withdrawn or 3 years of inactivity, whichever is earlier.
• Website analytics: 24 months from collection.
• CCTV footage (where applicable at Floripa Shopping): in accordance with the building operator's policy, typically 30 days.

3. Secure Deletion

At the end of the applicable retention period, personal data is securely and permanently deleted from all active systems and backups. Physical documents are shredded using a cross-cut shredder. The Principal is responsible for ensuring that deletion takes place on schedule and that a record of deletion is maintained.

4. Legal Hold

Where the College is subject to or anticipates litigation, a regulatory investigation or an audit, the normal retention periods may be suspended (a legal hold) for the relevant records until the matter is resolved. The Principal will impose a legal hold in writing.

5. Review

This policy is reviewed annually by the Principal. Any changes to the retention periods will be notified to relevant staff and updated in this document.

1. Purpose

This policy sets out the English language requirements for entry to each level of C.I.C. Crownhill International College programmes, and the procedures for assessing and supporting students whose English language level may not yet meet the requirement for their chosen programme level.

2. Programme Levels and CEFR Benchmarks

• Foundation (3 months): No minimum English language requirement. The Foundation level is designed for students at CEFR A1 or with no prior formal English study.
• Certificate (6 months): CEFR A2 equivalent, or successful completion of the Foundation level at CIC.
• Pre-Master (6 months): CEFR B1 equivalent, or successful completion of the Certificate level at CIC.
• Graduate Certificate (9 months): CEFR B2 equivalent, or successful completion of the Pre-Master level at CIC.
• Graduate Diploma (12 months): CEFR C1 equivalent, or successful completion of the Graduate Certificate level at CIC.

For the Language Programmes specifically, each level corresponds directly to the CEFR levels above. For all other programmes (Technology, Business, Hospitality, Health and Social Care, University Pathway), the CEFR levels above are the minimum recommended levels for effective participation.

3. Assessment of English Level

All students who have not completed the prerequisite CIC level are assessed at the time of application, either by submitting evidence of an internationally recognised English language qualification (such as IELTS, Cambridge, TOEFL or Duolingo English Test), or by completing the College's own online English placement assessment.

4. Students Below the Required Level

Where an assessment shows that a student's English level is below the recommended level for their chosen programme:

• The student will be advised of the gap and offered a place on the appropriate English Language level or the next lower programme level.
• In some cases, and at the discretion of the Academic Manager, a student may be conditionally enrolled at the applied-for level with a requirement to demonstrate improvement within the first four weeks.
• Students enrolled conditionally at a higher level than their assessed English ability must sign a Conditional Enrolment Acknowledgement confirming they understand the risk of not meeting the level's assessment requirements.

5. English Language Support

The College provides in-programme English language support to all students as part of their tuition. Students experiencing difficulty are encouraged to speak with their personal tutor, who will arrange additional support sessions or refer the student to the Language Programmes team.

6. Visa and VITEM IV

There is no minimum English language requirement for the VITEM IV student visa itself. The English level requirements set out in this policy relate to the academic requirements of the programme, not to the visa application.